8.9 KB · ⇊ 6 parts · ⤓ Micron 8.9 KB · ⤓ HTML 24.9 KB

top

ClickSoftware was an American technology company providing field service management software. The company existed from 1997 until being acquired by Salesforce in 2019.cite-ref-0-1-0[1]

• History

• As company

• As software

• See also

• References

ClickSoftware, founded in 1997 by former professor and consultant Moshe BenBassat in Givat Shmuel, Israel,cite-ref-2[2] and was previously known as ClickService Software and IET–Intelligent Electronics.cite-ref-3[3]cite-ref-4[4]cite-ref-5[5]The company went public on NASDAQ in 2000, during the peak of the dot-com boom.cite-ref-6[6]

At the 2008 Beijing Olympics, the company managed the coordination of hundreds of telecom technicians.cite-ref-7[7]cite-ref-8[8]

In 2014, ClickSoftware acquired Xora Inc., a cloud-based mobile workforce management company.cite-ref-9[9]

On April 30, 2015, ClickSoftware announced signing a definitive agreement to be acquired by private funds managed by Francisco Partners Management L.P., a technology-focused private equity firm, in an all-cash transaction valued at approximately $438 million.cite-ref-10[10]cite-ref-11[11]On October 1, 2015, Tom Heiser was appointed CEO, replacing Paul Ilse.cite-ref-12[12]

On August 7, 2019, Salesforce announced an agreement to acquire ClickSoftware.cite-ref-0-1-1[1]

In 2013 ClickSoftware successfully integrated its software with the native Salesforce platform, making its products available on the Salesforce AppExchange.cite-ref-13[13]

Upon acquisition by Salesforce in 2020, ClickSoftware’s technology was integrated into Salesforce Service Cloud as a product known as “Field Service Management”.cite-ref-14[14]

ClickSoftware reached its end of life with version 8.3 on December 31st, 2023.cite-ref-15[15]

• Decision support system

• Service chain optimization

• Field service management

• Enterprise resource planning

• Enterprise mobility management

• Customer relationship management

cite-note-0-11. ↑ citerefnovet2019Novet, Jordan (2019-08-07). "Salesforce acquires field-service company ClickSoftware for $1.35 billion". CNBC. Retrieved 2019-08-07.

cite-note-22. ↑ citerefperez-harpaz2008Perez-Harpaz, Efrat (2008-02-04). "ClickSoftware wins Olympics contract". Globes. Retrieved 2025-03-18.

cite-note-33. ↑ "IET-Intelligent Electronics Changes Name to ClickService Software, Inc.; Company To Offer On-Line Tools for Improving Scheduling, Product Delivery, and Service". FindArticles. Dallas. Business Wire. 25 January 2000. Archived from the original on 2012-07-09. Retrieved 24 October 2011.

cite-note-44. ↑ citereffried2000Fried, Hadar (22 June 2000). "ClickSoftware to Raise $45 Mln on NASDAQ Tonight". Globes Israel Business Arena. Genesis Partners. Archived from the original on 30 March 2012. Retrieved 24 October 2011.

cite-note-55. ↑ "Dr. Moshe BenBassat, PhD". The Wall Street Transcript. 16 October 2000. Archived from the original on 2013-10-06. Retrieved 25 October 2011.

cite-note-66. ↑ citerefzelik2009Zelik, Nir (21 October 2009). "קליקסופטוור עקפה את התחזיות ברבעון השלישי ורשמה עלייה של 6% בהכנסות ל-16.6 מיליון דולר" [ClickSoftware exceeded expectations in Q3 and reported a 6% increase in revenue to $16.6 million]. TheMarker (in Hebrew). Retrieved 24 October 2011. קליקסופטוור הונפקה בשנת 2000 בנאסד"ק (שיא הבועה) לפי מחיר של 7 דולר למניה, וגייסה 28 מיליון דולר.

cite-note-77. ↑ "ClickSoftware wins Olympics contract". Globes. 4 February 2008. Retrieved 24 October 2011.

cite-note-88. ↑ citerefneve-gordon2011Neve Gordon (2011). "Israel's emergence as a homeland security capital". In Zureik, Elia; Lyon, David; Abu-Laban, Yasmeen (eds.). Surveillance and Control in Israel/Palestine. Oxon, England: Routledge. p. 153. ISBN 978-0-415-58861-4. Retrieved 24 October 2011.

cite-note-99. ↑ "ClickSoftware Technologies". ClickSoftware Technologies. Archived from the original on 27 April 2015. Retrieved 5 March 2015.

cite-note-1010. ↑ "Burlington software company to be acquired for $438M". www.bizjournals.com. Retrieved 2017-11-14.

cite-note-1111. ↑ citerefwhiteman2015Whiteman, Lou (2015-04-30). "ClickSoftware Technologies To Go Private in $438 Million Deal". TheStreet. Retrieved 2017-11-14.

cite-note-1212. ↑ "ClickSoftware Announces Appointment of New CEO" (Press release). Retrieved 2025-03-18.

cite-note-1313. ↑ "ClickSoftware Technologies". ClickSoftware Technologies. Archived from the original on 27 April 2015. Retrieved 30 July 2013.

cite-note-1414. ↑ citerefgeorgehallbergkarjalainen2019George, Harvey; Hallberg, Niclas; Karjalainen, Samuli (2019-10-31). "Salesforce's $1.35bn Acquisition of ClickSoftware". MergerSight Group. Retrieved 2025-06-25.

cite-note-1515. ↑ citerefkhalid2022Khalid, Naeem (2022-12-13). "Why ClickSoftware 8.3 is Being Retired and How to Manage its EOL". Diabsolut. Retrieved 2025-06-11.